My net is torn. Is this covered under the warranty?
If the net is torn through normal use, it is covered under the warranty. However, if it was used for other purposes or an animal tore through it, it isn't covered under warranty. We offer a 1-year guarantee; and if we agree there is a fault, you have the right to have it refunded, repaired, or replaced, whichever we believe is the most appropriate.
In some situations, we can send patch kits to help repair nets that have been chewed by animals or not a result of a defect.
Please contact us and attach pictures of the torn net. We will be happy to assist you!